False Start

by John on May 14, 2009

A friend reminded me that all brokers are independent brokers.

When I envisioned RealSearchUSA as a network of local independent brokers to the exclusion of national brand brokers,  I was thinking about differentiating ourselves by “creating a brand” and not thinking about what home buyers and sellers want.

I was putting the concept of “the brand” ahead of the concept of relevance.

Since consumers don’t care which brand brokers have on their business cards, why do I?

I know better: If it weren’t for the brokers of Century 21 Access America, we would not have had the opportunity to make real estate listings  searchable using Google Enterprise technology. That group of brokers invested in us and got us off the ground. If they were willing to take that chance, why shouldn’t we add their enhanced content to the RealSearchUSA network?

I apologize to MainRhode’s existing Century 21 brokers and agents. Welcome aboard. Re/Max, Prudential and Coldwell Banker brokers, and any broker even if you are just a one-man show — If you see the potential in creating a network that is based on giving today’s web-savvy real estate buyers the search experience  they want, let’s talk.

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Uber Testimonial

by John on April 17, 2009

Thanks for the great testimonial Jim:

I am using MainRhode because it is a powerful tool.

Most brokers have no clue about how the search engines crawl pages or how they parcel out traffic.

I have seen the power of my site, as customers type in the address of a property that is for sale and the search engines acknowledge that my site has the info on that property.

I am a one-man Independent Brokerage, yet my site often beats Zillow, Tulia, Realtor, Hotpads, Cyberhomes and many others. Most brokers are feeding directly in to these sites and giving away ownership of their cyber real estate instead of competing with them in the exact same place all of them get their traffic: Google.

Top three rules in Real are location, location and location. On the web, it’s Google, Google, and Google.

My site makes me stand out in a crowd of Big Realty companies that do not understand what the customer wants.

The customer wants to search for real estate like they search for everything else: Keywords and phrases. The internet is vast and complicated, search engines make it manageable and easy to find what you want in the quickest amount of time. A fraction of a second is all you have to make an impression on a temptation-desensitized internet user.

I keep it simple, give the people what they want and follow up on emails and phone calls as fast as possible. I use Google Docs to transmit information to everyone and that makes it easy to keep everyone on the same page because the are, literally, on the same page.

With the help of MainRhode and the Google Search Appliance they have integrated with my IDX feed, I am the pretty girl in the bar: Everyone comes to me and buys me drinks.

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Before I got drawn into Real Estate the way the space ship was drawn into a black hole at the end of the movie Event Horizon, my career was focused on B2C and B2B eCommerce.

Learning to apply lessons learned in eCommerce to Real Estate on the Web is still the source for many of the things we do.

In practical terms, that translates into subtle merchandising tactics, like conforming to the standard placement of UI elements like login links and search controls.

I was comparing what Apple does on its Product Detail page for the new Mac Book Pro (drooooool)  to what we do on our Property Detail pages. The listing I was looking at was typical, un-enhanced, straight from IDX  raised ranch in a neighborhood full of nearly identical listings.

I was struck by a very obvious difference between the Apple page and the Real Estate page:  Its easy to make a Mac Book Pro look great on a Web page, because the Mac Book Pro looks great to start with.

So here’s my question: Could an independent Real Estate broker create a niche by building an inventory of listings that, like a Mac Book Pro, are eye candy to begin with?

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Let’s be Relevant

by John on March 24, 2009

No that's not me with The Hoff and a GSA. Its Google's UK Sales Mgr.

No that's not me with The Hoff and a GSA. It's Google's UK Sales Mgr.

RealSearchUSA.com will be a network of Independent brokers connected by a unique user experience - a natural language Real Estate search engine. Our goal is to create a true consumer benefit:  A Google-inspired (and powered) natural language search experience that leads to a good, local independent broker.

The  success of our network will be determined by Word of Mouth (or, more accurately, Word of Email, Word of Facebook, Word of IM, Word of Twitter…). Here’s the thing about that: We, as the technical force behind the network, have no control over what happens after we hand a homebuyer off to a broker, but that is the part of the experience that will drive WOM for both the broker and the network.

Since we work on an exclusive territory basis to preserve the competitive advantage a unique user experience provides, we need to be sure that we are working with the right partners if we want to see that WOM, so we are being selective about who we hook up to the network.

That’s why I am announcing RealSearchUSA here on BHB . If we can network BloodHounds together at the Search Result level, not only would we be off to a good start, we would be taking concrete steps to strengthen the independent brokers who are poised to shake up this industry whenever a recovery gets going.

In most cases, we can place a Google-powered Real Estate Search box on an existing Web site, as we have done here for Mike DiMella at Charlesgate Realty in Boston. Think of it as an upgrade to Search, which is the function that most Real Estate Web site users are looking for in the first place, but here is the kicker: This search function will also make you a node on a network of independent brokers like you.

Allow me to explain the node thing:

We build Real Estate Search Engines using Google’s Enterprise technology. Our goal is to provide the best Real Estate Search experience for people who like the way Google works.

In January we tried something new: We created a “Search Engine Referral network” by decentralizing one popular domain and using it as a hub to direct traffic to localized Search Engine domains, AND we assigned every listing in our database to just ONE of those local domains.

As you would expect, the numbers for the local Search Engines shot up at the expense of the hub, but here’s where it gets interesting: There was a corresponding increase in direct Google Organic Traffic. 70% over 30 days in one case.

Based on what we know about Google’s PageRank, I thought configuring the sites this way would have an impact. I was not, however,  expecting such a large bump so quickly.  The beauty of it is that the bump consisted of highly targeted traffic because the vast majority of that Google traffic landed on a property detail page after a fairly specific search for that property on Google.

It makes sense:  Since the local sites only have local listings, and they refer people interested in a listing in another area to the appropriate local site at the search result level, we have increased the relevance of each site as it relates to local Real Estate and given the GoogleBot a way to see that. Google craves relevance, so it sends traffic.

It’s Google 101 and,  other than our technology (and Google’s), the only other thing this strategy needs is a network of brokers who understand it, and therein lies the opportunity: This is a classic disruptive scenario where a small, nimble technology company can team up with small, nimble businesses to exploit an opportunity faster than the big guys in the industry can react to it (trust me on that). And this is a great economic climate for disruption.

In the beginning, the benefit to an indie broker is having an exclusive on a familiar, Google-powered user experience and the SEO tools that go with it.

In the long term, If Web-smart Independent brokers are, as I suspect, more likely to collectively provide better content and take full advantage of our SEO tools, as we plug in “nodes” to create a network of optimized Real Estate Search engines — who knows?  We may find ourselves behind the wheel of a large automobile.

But first we must find out, where does this highway go to?

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There are a lot of reasons we have decided to build a new network of Independent brokers. Some can be found in a recent post Greg Swan did about “getting your frolicking broker’s license” and in what Kris Berg wrote about going independent, but it boils down to this:

Progress in general, and Web 2.0 technology in particular, has leveled the playing field, eliminating most of the advantages the national Real Estate franchise offered brokers in the 70’s, 80’s, and through the 90’s.

When the franchises were getting started, they signed up a lot of local, independent brokers who saw the value of paying  a vig to  an organization that provided benefits  most local brokers could not provide on their own. National TV advertising, for example.

Media was a lot more concentrated in the 70’s, and the franchises used mass media to build brands by showing how a guy in a gold jacket could be your sherpa on the path to the American Dream. It worked. It was a simpler time.

Now, the world has changed, and the trend has reversed.  As the benefits of being part of a franchise have been eroded by the splintering of mass media, the easy availability of information, and a smarter (and more jaded) populace, paying that vig is no longer what it was cracked up to be.

The freedom to do business as you please while keeping more of your profit is a powerful thing.  Watching the franchises squander whatever vestigal momentum their brands have left makes the decision that much easier.

A loose network of Indie brokers, organized around a fun but powerful natural language search engine would provide a powerful consumer benefit: When a consumer finds a listing on our network, they will be connected to a good, local independent broker. There is real meaning in that for the home buyer who is lucky enough to connect with a Kris Berg in San Diego,  or a Jim Whatley on the Emerald Coast, or a John Kalinowski in Ohio,  or a Mike Dimella in Boston.

The tangible benefit of being reliably connected to brokers of this caliber is, in itself, more meaningful to the average person than any national Real Estate brand,  a fact that was confirmed by Consumer Reports last year.

So we have big franchises with meaningless brands, and  local brokers who bring meaning but don’t have a unified brand they can use to communicate that meaning to the public.

What if we changed that?

Can independent brokers and a handful of geeks crowdsource a new, national Real Estate Search brand?

If you are an independent broker and would like to join us in finding out, please visit RealSearch(your state).com (like RealSearchCA.com) and reserve an exclusive territory.

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